The VISICOM family of companies ("VISICOM") recognizes that the trust of our customers and Web visitors requires vigilant, responsible privacy protections.

·         We respect and protect the privacy of our customers. As a provider of telecommunications and related services and products we recognize that we must maintain the confidentiality of every customer's telephone calling and other account information.

·         We also respect and protect the privacy of our Web visitors. The expansion of online services and changing technologies continues to create unique privacy concerns and we recognize the need to maintain the confidentiality of information that Web visitors reasonably expect to remain private.

·         We have a long history of vigorously protecting customer and web visitor privacy. Our customers and web visitors expect, deserve and receive nothing less than our fullest commitment to their privacy. We also have an obligation to assist law enforcement and other government agencies responsible for protecting the public welfare, whether it be an individual or the security interests of the entire nation. If and when we are asked to help, we do so strictly within the law and under the most stringent conditions.

·         This privacy policy addresses the privacy of VISICOM retail customers and Web visitors in the United States. Where applicable, VISICOM will comply with the laws of other countries that contain mandatory requirements that differ from this policy. In selected jurisdictions outside the United States, a member of the VISICOM family of companies may adopt a separate privacy policy to reflect the requirements of applicable local laws.

·         This policy identifies the types of data and information we collect, how we use it, how you can control its use and the steps we take to protect it. The primary focus of this policy is non-public information that identifies or that is linked to the identity of a customer or Web visitor ("personal identifying information").

·         In this policy, the VISICOM family of companies means VISICOM Inc. and its subsidiary and affiliated entities. Members of the VISICOM family of companies have agreed to the privacy practices in this policy —

·         This policy does not apply where non-members of the VISICOM family of companies ("third parties") have licensed the VISICOM brand for use with their own products or services. For example, the policy does not apply to VOICE NATION, which licenses the VISICOM Brand to sell telephone equipment,

·         When you sign up for certain VISICOM-offered services, you may agree to additional privacy policies that address service-specific privacy practices.

For example, certain VISICOM Internet services — VISICOM Dial, and VISICOM High Speed Internet.

Personal identifying information we collect and use

·         We collect personal identifying information regarding our customers, including information customers give us, information collected as a result of the customer's relationship with us and information we obtain from other sources. Examples include name; address; e-mail address; telephone number; billing, payment, usage, credit and transaction information (including credit card numbers, account numbers and/or social security number); and demographic information.

·         We also collect personal identifying information that our Web visitors choose to provide to us (e.g., name, address, telephone number, e-mail address) when registering on our Web sites; ordering VISICOM-offered products or services; sending us e-mail; responding to our surveys; entering contests or sweepstakes; or in connection with online ordering or billing functions.

·         We use the personal identifying information of a customer to provide, confirm, change, bill, monitor and resolve problems with the quality of VISICOM-offered products and services. We also use the personal identifying information of a customer or Web visitor to develop, market and sell our products and services.

·         We may aggregate the personal identifying information of different customers or Web visitors to produce data about a group or category of services, customers or Web visitors. For example, we might use aggregate data about the types of services our customers have generally purchased at the same time in order to develop attractive bundled service offerings. Such aggregate data, however, will not reflect any personal identifying information of any specific customer or Web visitor.

Personal identifying information we disclose to third parties

·         We do not provide personal identifying information to third parties for the marketing of their products and services without your consent.

·         We may provide personal identifying information to third parties where required to provide certain VISICOM-offered products and services.

·         We may also provide personal identifying information to third parties who perform functions or services on our behalf. Examples include shipping companies who deliver VISICOM products; VISICOM-authorized agents who market and sell VISICOM-offered products and services on our behalf; and Web site development or advertising companies, who provide Web design, analysis and advertising services.

·         When we provide such personal identifying information to third parties to perform such functions or services on our behalf, we require that they protect personal identifying information consistent with this policy and do not allow them to use such information for other purposes.

·         We may, where permitted or required by law, provide personal identifying information to third parties (including credit bureaus or collection agencies) without your consent:

o    To obtain payment for VISICOM-offered products and services, enforce or apply our customer agreements, and/or protect our rights or property.

o    To comply with court orders, subpoenas, or other legal or regulatory requirements.

o    To prevent unlawful use of communications or other services, to assist in repairing network outages, and when a call is made to 911 from a customer phone and information regarding the caller's location is transmitted to a public safety agency.

o    To notify a responsible governmental entity if we reasonably believe that an emergency involving immediate danger of death or serious physical injury to any person requires or justifies disclosure without delay.

·         A customer's name and telephone number may also be transmitted and displayed on a Caller ID device unless the customer has elected to block such information. Caller ID Blocking does not prevent the display of the number when you dial certain business numbers, 911, 900 numbers or toll-free 800, 888, 877 or 866 numbers.

Information included in our directories and directory assistance service

·         We publish and distribute directories in print, on the Internet, and on CDs and/or other electronic media (some complimentary and some for a fee). These directories include limited personal identifying information about our customers — i.e., published customer names, addresses and telephone numbers — without restriction to their use. Our directories may also include information obtained from third parties. We also make that information available through directory assistance operators and through the Internet. For more information on controlling the disclosure of this information, see Obtaining non-published and non-listed numbers below.

·         We are required by law to provide published customer names, addresses and telephone numbers (or non-published status) to unaffiliated directory publishers and directory assistance providers, over whom VISICOM has no control, for their use in creating directories and offering directory assistance services.

·         This directory information is not legally protected by copyrights and may be sorted, packaged, repackaged and made available again in different formats by anyone, including VISICOM.

Our "Do Not Call" lists

·         We comply with all applicable laws and regulations regarding "Do Not Call" lists. These laws generally permit companies to contact their own customers even though such customers are listed on the federal and, in some instances, state "Do Not Call" lists.

·         Residential consumers may request that they be removed from VISICOM's telemarketing lists at any time, including when a VISICOM marketing and promotional call is received or by contacting an VISICOM service representative.

·         Where required by state laws and/or regulations, we also honor requests from business customers to be removed from our telemarketing lists.

Customer Proprietary Network Information

·         In the normal course of providing telecommunications services to our customers, we collect and maintain certain customer proprietary network information, also known as "CPNI". Your CPNI includes the types of telecommunications services you currently purchase, how you use them and related billing information for those services. Your telephone number, name and address are not CPNI.

·         Protecting the confidentiality of your CPNI is your right and our duty under federal law. We do not sell, trade or share your CPNI — including your calling records — with anyone outside of the VISICOM family of companies or with anyone not authorized to represent us to offer our products or services, or to perform functions on our behalf except as may be required by law or authorized by you.

·         As a general rule, we are permitted to use CPNI in our provision of telecommunications services you purchase, including billing and collections for those services. We are permitted to use or disclose CPNI to offer telecommunications services of the same type that you already purchase from us. We may also use or disclose your CPNI for legal or regulatory reasons such as a court order, to investigate fraud or to protect against the unlawful use of our telecommunications network and services and to protect other users.

Web usage information we collect and use

·         When Web visitors access our Web sites we automatically receive certain "Web usage" information. For example, our Web servers automatically collect the visitor's IP address, the visitor's Web browser and operating system types, and the identity of the Web page from which the visitor's browser entered our Web site. In addition, primarily through the use of cookies or Web beacons, we may collect other Web usage information, such as the Web pages the browser visits on our Web sites, the amount of time spent on such Web pages and whether the browser re-visits our Web sites/pages.

·         We use Web usage information to facilitate and enable the functioning of our Web sites and to expand and improve our Web visitors' online experience. We may also aggregate such Web usage information with other visitors' Web usage information to assess trends and better design, monitor and otherwise improve our Web sites, as well as to focus our marketing efforts.

·         In some cases we may combine Web usage information related to your access to our Web sites with personal identifying information. We use the combined information to provide our customers and Web visitors with a better online experience by providing customized features and services and to market and provide advertising about goods and services that may be of particular interest. Once combined, the resulting data is protected as personal identifying information as described in this policy.

How we use cookies, Web beacons, etc.

·         Cookies are alphanumeric identifiers that a Web server sends to your computer when you visit a Web site. Cookies can contain a variety of information, such as a simple count of how often you visit a Web site or information that allows us to customize our Web site for your use. Web beacons (also known as "clear gifs" or "one-pixel gifs") are small graphic images on a Web page or in an e-mail that allow us to monitor the activity on our Web sites or to make cookies more effective.

·         We, or a third party acting on our behalf, may use "cookies" to tailor and improve the content we deliver to our Web visitors, to improve our Web sites by assessing which areas, features, and products are most popular, and to personalize our Web sites and make recommendations based on information, including product choices, a particular visitor has previously provided. For example, we may use a cookie to identify your state so we do not ask you to enter it more than once. We also use cookies to store user preferences, complete online order activity and keep track of transactions.

·         We, or a third party acting on our behalf, may use Web beacons in certain of our Web pages and e-mails to gauge the effectiveness of our marketing campaigns and e-mail correspondence. For example, we may use Web beacons in our HTML-based e-mails to let us know which e-mails have been opened by the recipients.

·         You can configure your Web browser to alert you when a Web site is attempting to send a cookie to your computer and allow you to accept or refuse the cookie. You can also set your browser to disable the capacity to receive cookies or you can delete cookies previously accepted. Some VISICOM Web pages (and other Web pages) may not work correctly if you have cookies disabled.

·         We may use advertising companies to deliver ads for VISICOM-offered services and products on our Web sites or on third party Web sites. These Internet ads are often called "banner ads" and may contain third-party cookies or Web beacons that allow tracking of visitors' responses to our advertisements. Although these third parties may receive anonymous Web usage information about ad viewing on such Web sites, we prohibit them from using this information for any purpose other than to assist us in measuring the effectiveness of our ads.

·         We may also accept third party advertisements on our Web sites. You should refer to the privacy policy of these advertisers for information regarding their use of cookies and collection of information. You can visit the Network Advertising Initiative Web site to opt out of certain network advertisers' cookies.

Our e-mail marketing practices

·         We periodically send customers news and updates via e-mail regarding VISICOM-offered services, products, and special promotions. Every marketing e-mail we send contains instructions and an opt-out link that will allow you to stop additional VISICOM marketing e-mails based on line of business.

·         We do not provide your e-mail address to third parties for the marketing of third-party products without your consent.

Our policy on online access by children

·         VISICOM Web sites are not designed to attract children under the age of 13. We do not target children for the collection of information online and do not knowingly collect personal identifying information from anyone under the age of 18.

·         Ordering online products and services from VISICOM is limited to adults (age 18 or over or as otherwise legally defined).

·         We comply with all applicable laws and regulations, including the Children's Online Privacy Protection Act (COPPA), which requires the consent of a parent or guardian for the collection of personally identifiable information from children under 13.

Linking to other sites

·         Our Web sites may provide links to third party sites. We are not responsible for the privacy, security or content of such sites. If you are asked to provide information on one of these Web sites, we encourage you carefully to review their privacy policy before sharing your information.

Online privacy education

·         We care about the privacy of our customers and Web visitors and strive to provide you with relevant information to help you learn how better to protect your privacy and security while online. 

·         All VISICOM employees are subject to the VISICOM Code of Business Conduct and certain state-mandated codes of conduct. The VISICOM Code requires all our employees to follow every law, rule, regulation, court and/or commission order that applies to our business at all times. In addition, the Code specifically requires compliance with legal requirements and company policies related to the privacy of communications and the security and privacy of customer records. Employees who fail to meet any of the standards embodied in the Code of Business Conduct may be subject to disciplinary action, up to and including dismissal.

·         We employ security measures designed to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data, including personal identifying information. We have implemented technology and security features and strict policy guidelines to safeguard the privacy of your personal identifying information, and we will continue to enhance our security procedures as new technology becomes available. For example:

o    We maintain and protect the security of our servers and we typically require user names and passwords to access sensitive data.

o    We use industry standard encryption methods to protect your data transmission unless you authorize unencrypted transmission.

o    We limit access to personal identifying information to those employees, contractors, and agents who need access to such information to operate, develop, or improve our services and products.

·         If we determine that a security breach has occurred and that such breach creates a risk of identity theft or service disruption, we will make reasonable attempts to notify you.

·         This privacy policy supersedes and replaces all previously posted privacy policies.

·         We want you to be aware of the information we collect, how we use it and under what circumstances, if any, we disclose it. We reserve the right to update this privacy policy to reflect any changes we make in order to continue to serve the best interests of our customers and Web visitors and will timely post those changes. If we make a material change to this privacy policy, we will post a prominent notice on our Web sites.

·         If we intend, however, to use personal identifying information in a manner materially different from that stated at the time of collection, we will attempt to notify you at least 30 days in advance using an address or e-mail address, if you have provided one, and by posting a prominent notice on our Web sites, and you will be given a choice as to whether or not we use your information in this different manner.

·         Please periodically check our Web sites for changes to this privacy policy.

·          VISICOM honors requests from customers and Web visitors to review their personal identifying information that we maintain in reasonably retrievable form and we will gladly correct any such information that is inaccurate. You may verify that appropriate corrections have been made. Please contact a VISICOM service representative.

·         If you are receiving unwanted e-mails at or from an VISICOM Internet Service e-mail address (e.g., @visicomnetwork.net,) please visit the VISICOM  Anti-Spam Resource Center. \

·         We are happy to address any concerns you may have about our privacy practices and policies. You may e-mail us at  This e-mail address is being protected from spambots. You need JavaScript enabled to view it   or write to us at VISICOM Privacy Policy Manager, 191 Peachtree Street Suite 3300, Atlanta, GA 3003

·         VISICOM's privacy policy and practices also meet the requirements of the Better Business Bureau's Online Privacy Program.Further information about this program is available at www.bbbonLine.org.

·         If you have questions or concerns regarding this policy, you should first contact us via e-mail at This e-mail address is being protected from spambots. You need JavaScript enabled to view it  .